Canadian Owned
Since 2015
15-Year Warranty
Industry-leading protection
Premium Quality
Built to Last
20 Locations+
Across Alberta
PFAS-Free
Safe & sustainable
25-Year
Limited Warranty
UV
Protected
Canadian
Climate Ready
Pet & Family
Safe
Contractor
Preferred
Western Canada
Distribution
What's Covered
Our warranty covers manufacturing defects that affect the performance of your TurfX artificial turf.
Premature Fiber Deterioration
UV Protection
Manufacturing Defects
Excessive Fiber Loss
Product Integrity
Built for Long-Term Performance
What's Not Covered
This warranty does not cover damage or issues resulting from the following:
Improper Installation
Fire & Heat Damage
Chemical Damage
Reflected Heat
Abuse & Misuse
Acts of Nature
Normal Wear
Unauthorized Repairs
Loss of Use
Other Exclusions
See full warranty terms below.
Warranty Eligibility
- Installed using TurfX methods
- Proper base and drainage
- Residential use only
- Regular maintenance
- Proof of purchase required
- Original purchaser only
Recommended Maintenance
- Remove leaves and debris
- Brush fibers as needed
- Rinse pet areas
- Remove weeds promptly
- Inspect seams
- Replenish infill if required
- Avoid hot objects on turf
Professional Installation
Projects installed by TurfX are backed by our workmanship warranty in addition to the product warranty.
Residential Applications Covered
How to Submit a Claim
- Original proof of purchase
- Customer name
- Installation address
- Photos of the issue
- Description of the concern
- Contact information